Gallery Supervisor

Closing date 20 November 2023

We are currently recruiting for a Gallery Supervisor to join our Gallery Team.

Salary: £24,765 pro rata

Hours: Three days a week (18 hours a week), rota-ed to Tuesdays, Wednesdays, Sundays. Tuesday and Wednesday hours: 9.30am-5pm, Sunday hours: 11.30am-5pm.

Location: Edinburgh

Key Duties

Visitor Service:

  • Overseeing the daily running of the gallery with responsibilities for ensuring a high level of client and visitor service.
  • Safeguarding the artworks on exhibition.
  • Proactively engaging with exhibition visitors to ensure the best possible level of visitor experience.
  • Being a public ambassador for the Royal Scottish Academy’s brand and mission.
  • Sharing knowledge and appreciation of Scottish art and the RSA’s exhibition programme with gallery visitors.
  • Ensuring that the highest standards of presentation are always met in the gallery.
  • Participating in gallery tours / education events if required.
  • Assisting the Gallery Coordinator with daily management of cash and credit card takings from ticket and publication sales.
  • Being familiar and complying with health and safety procedures, emergency procedures and recommendations of risk assessments.
  • Working in close partnership with colleagues at the National Galleries of Scotland to ensure the Mound complex is an enjoyable, navigable site for visitors.
  • Ensuring that publication and merchandise displays are well-stocked and visually appealing.
  • Motivating and inspiring the gallery team to provide excellent visitor service.
  • Helping with the training of the gallery staff team.

Artwork Sales:

  • Assisting clients with purchase enquiries by providing detailed information about the artworks and the process of acquiring, including information about framing, delivery and logistics.
  • Processing artwork sales, generating invoices and taking payments.
  • Providing approachable, knowledgeable client service.
  • Administrative tasks to assist with the smooth-running of the exhibitions programme.
  • Following best practice in data protection and understanding GDPR.

Exhibition Installation and Logistics:

  • Working with the programme team and exhibiting artists to assist with the installation of artworks in exhibitions.
  • Assisting with the logistics of exhibition installations, artwork storage and documentation.
  • Helping with the packing and shipment of artworks.

Person Specification

Essential Experience and Knowledge:

  • Demonstrable customer service experience, preferably in an art gallery.
  • Previous experience working in a supervisory role.
  • A sound knowledge of artwork handling, preferably with a range of media.
  • Experience of working and communicating effectively within a small team.
  • An awareness of health and safety issues in the workplace and experience of working in adherence with the recommendations of risk assessments.
  • Cash handling and credit card sales experience.

Desirable Experience and Knowledge:

  • Previous experience of working in a gallery or museum environment.
  • Previous artwork sales experience.
  • Experience of using databases for record keeping and invoicing purposes.
  • An understanding of client expectations for presentation of high-value artworks.
  • Experience of working on exhibition installations.
  • Artwork handling experience.
  • A knowledge of contemporary Scottish art and the wider art market.


  • Excellent communication skills and an outgoing, professional demeanour.
  • Confidence in understanding client expectations.
  • Strong organisational skills and the ability to prioritise workload under pressure.
  • An ability to take initiative in time-sensitive scenarios.
  • An exceptional level of attention to detail in all aspects of task completion.
  • A pragmatic approach to problem-solving.
  • A client-focused mindset with an awareness of professional artwork presentation standards.
  • An ability to work collaboratively within a small team and multi-task within fast-paced situations.
  • Excellent IT skills.


Applications should be submitted in the form of cover letter (maximum of two pages) and current CV. Applications must be submitted with two referees noted, one of which should be a current or latest employer. References will only be sought after successful interview. Applications should be submitted by email to Flora La Thangue [email protected].

Deadline for applications: Monday 20 November 2023, 12pm.

Applications received after the deadline will not be considered.

Interviews will take place in person in the week beginning 27 November 2023 at the Royal Scottish Academy, The Mound, Edinburgh.

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